Coffee Break CME
Troubleshooting

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Webcast Player Requirements

For the best presentation viewing experience, we recommend the following:

  • For Windows
    • Microsoft® Windows 7, Windows Vista, Windows XP, Windows 2003
    • Internet Explorer 6.0 SP1 or later, Firefox® 2.0 or later, or Google™ Chrome 1.0
    • Microsoft Silverlight 1.0 or later. If Silverlight is not detected on your computer when viewing a presentation, you will be automatically prompted to install the plug-in. Silverlight only needs to be installed once and will then be available for watching any other presentations.
    • Broadband Internet connection (256Kbps or more)
  • For Macs
    • Mac OS X 10.4.8 or later
    • Safari™ 2.0.4 or later or Firefox 2.0 or later
    • Microsoft Silverlight 1.0 or later. If Silverlight is not detected on your computer when viewing a presentation, you will be automatically prompted to install the plug-in. Silverlight only needs to be installed once and will then be available for watching any other presentations.
    • Broadband Internet connection (256Kbps or more)
  • For Linux
    • SUSE Linux Enterprise Desktop 10, openSUSE 11.0 or later, Ubuntu 8.04, or Fedora Core 9
    • Firefox 2.0 or 3.0 depending on Linux operating system
    • Moonlight™ 1.0
    • Microsoft Media Pack for Moonlight
    • Broadband Internet connection (256Kbps or more)

FAQ - Frequently Asked Questions

  • Why doesn't the presentation appear? If you're using a pop-up blocker, configure it to allow this site's pop-ups. You will need to change settings in your browser.
  • Why can't I hear audio? Check that the computer you are using has speakers.
    Check your volume controls. There are three areas you may find volume controls:
    • Player volume: Look for volume icon inside the Player.
    • Computer volume: Adjust the volume slider and confirm that Mute is not selected.
    • External computer speakers (optional): Your speakers may have a volume control dial or knob that you can use to increase or decrease the volume level.